Grantee Communities Portal Technical HelpFirst Time Users- Unable to set my password

First Time Users- Unable to set my password

This article is related to our initial roll out of the new Grantee Communities Portal. For users who received a system generated welcome email with a link to set a new password.

If you received an email similar to the one below, it is because you had an account with our old portal system and we have automatically moved you over to the new Grantee Communities Portal.

The password reset link contained in your invitation email includes a security feature that disables the link after 24 hours.  Clicking on an expired password reset link will automatically direct you to the Grantee Communities Portal login screen.

If this happens to you, the next step is to manually reset your password via the "Can't access your account" link on the login page.

From there, you can enter the username included in your original email and you will get an email with a new link for resetting your password.